Refund Policy

Overview

Our refund and return policy has a duration of 10 days. If 10 days have passed since your purchase, we cannot offer you a refund or a complete exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

You need to have your receipt available when making exchanges. If you made the purchase through our website, we can process the exchange or refund via contact @ delaui.com or through our WhatsApp line.

In the case of purchases made in a physical store, the exchange must be carried out directly at the location where you purchased the products. It is important to return the products without having been used.

It is crucial to note that we cannot make exchanges or refunds if the products show damage due to improper use. Thank you for your understanding!

Returns

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, contact us at contact @ delaui.com.

Items on sale

Only regular-priced items can be refunded. Sale items are non-refundable.

Exchanges

We only replace items if they are defective or damaged.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you. If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he will find out about your return.

Shipping for returns

To return your product, you should mail it to CL 6 5 37, Cali, Colombia. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for the exchanged product to reach you may vary. If you are shipping an item over a certain value, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.